Digital Delivery Policy

Effective date: 2026-10-13. This Digital Delivery Policy applies to Framefolk Studio Sdn. Bhd. (202601038282 / 1700377-V) ("we", "us"), operating in Malaysia, registered at 3-1, Jalan Merbah 1, Bandar Puchong Jaya, 47170 Puchong, Selangor. Questions: framefolk.studio@outlook.com or +60 17-414 5733.

How You Receive Your Purchase

Digital items are sent by email. We email your files, download link or access details to the email address you gave at checkout, as soon as possible after your payment is confirmed. Delivery is prepared by our team, so it is not instant. Items we post are covered by our Shipping Policy.

Check Your Email

Delivery emails can land in your spam or promotions folder, so please look there first. If nothing has arrived, contact us at framefolk.studio@outlook.com or +60 17-414 5733 and quote your order reference.

Use the Right Email Address

Please check your email address carefully before you pay. We send your purchase to the address entered at checkout and cannot be responsible for delivery to a mistyped address.

Downloads and Access

Download promptly and keep a backup of your files. If a link stops working or access fails, contact us with your order reference and we will help.

Faulty Files

If a file is corrupted or will not open, contact us at framefolk.studio@outlook.com and we will send a working copy. See our Refund and Returns Policy for the cases we can refund.